Returns and Refunds Policy
By placing an order through 3dgiftlove you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to (USA) country.
A. RETURN POLICY
If you are unhappy with your purchase, please feel free to contact us by sending emails to [email protected], we will reply to you within 24 hours in accordance with the following Return Policy:
+ You receive an incorrect item
+ Your order contains damaged product(s)
+ Your order has a printing mistake
+ Part of your order is missing from the package.
We aren’t responsible for refunds or exchanges due to incorrect fit issues. Buyers assume all risks when choosing the style and fit of their purchase. To better help you select the right size, we have made available a size chart on each product page. Just click on the Product Details link to find your best fit!
B. RETURN PROCESS
To start a return, you can contact us at [email protected] . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
C. DAMAGED AND WRONG PRODUCTS OR ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
To return your product, you should contact our mail.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at
[email protected] or call us at +1 8137293127 (under maintenance)
E. RESTOCKING FEE
We do not charge a restocking fee on returns.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
*** Unacceptable for the refund:
– Sale items
– Personalized items: you were amended many times.
– The correct orders: If we sent the correct products you purchase but you place the wrong favorites.
– Orders are in transit: If the courier handles the package. We cannot stop the orders in transit.
– Used products: If you have already used the products or washed them.
– Late request: If you require later 30 calendar days after the delivery date.
Note: We cannot issue a refund if the package is delayed due to systematic incidences such as earthquakes, tornados, diseases, pandemics, etc. Please be patient that the delivery time might last a bit longer (2-4 weeks). After two (2) months and you still have not received the products, we will replace/refund you.